FAQ's
Guest folder
Pharmacy
Only 200 meters away! The Rupertus Pharmacy at Koflerweg 11 is waiting for you. If you have any questions, just call: +43 5283 2627.
Crib and high chair
Do you need a baby cot/pull-out bed for your child or a high chair? Just let us know.
Books/Board games
You will find a large selection of books and games in the living room.
Bread roll service
Fresh bread rolls in the morning? No problem! Order from Dorfbäck Stumm Tel. +435283/2275 (500 m away) and have them delivered directly to your door every day.
Direct booker
Secure the best conditions by booking your stay directly via our website or by emailing hello@emma.tirol. Not only do we guarantee you the best price, but we will also surprise you with a small welcome gift upon arrival.
Fish and fishing pond
Fish and fishing pond
Leisure
The summer program for the First Vacation Region as a PDF file.
Towels & bed linen
Look forward to freshly made beds and two large and three small towels per person.
Tiled stove - Operating instructions:
1) Add wood: Place 4-5 pieces of wood in the tiled stove.
2) Light the fire: Use a firelighter to safely light the wood.
3) Leave the door open: While the wood is burning, the door of the tiled stove should remain open. This ensures adequate ventilation and safe combustion.
4) Close the door: Once the wood has completely burned down and no flames are visible, you can close the door of the tiled stove.
Recommendation for use: For optimal and safe use, we recommend heating the tiled stove once a day. Please avoid continuous burning to ensure safety and well-being.
Garbage
We love nature in Tyrol! Help us with waste separation: cardboard, paper, glass, plastic, organic waste, and residual waste—everything has its place. The following waste bins are available:
- White glass—behind the house
- Colored glass—behind the house
- Paper and cardboard—behind the house
- Plastic & aluminum — behind the house
- Residual waste — behind the house
- Organic waste — in front of the house in the carport (green bin)
Plastic packaging & aluminum
Plastic bottles, yogurt cups, plastic packaging, Tetra Paks, beverage cans, food cans, bottle caps, aluminum foil
Glass
Bottles, jars without lids (e.g., jam jars); please separate white and colored glass
Paper and cardboard
Newspapers, cardboard boxes, writing paper, paper packaging
Organic waste
Kitchen waste such as fruit and vegetable peelings, coffee grounds, old bread and pastries, food scraps, and spoiled food
Parking
Park without worry! Two spaces in the garage and four private parking spaces await you!
Bike rental
Discover the Zillertal on two wheels! At Skiverleih Hochzillertal (50 m away) you get a 20% discount.
Restaurants
Culinary highlights await you! Numerous restaurants in the immediate vicinity.
Swimming pool - Badewelt Stumm
Only 700 meters away! Enjoy the adventure pool, children's pool, swimming pond, and much more.
Ski storage room
Ski room with ski boot dryer and storage space for your skis, poles, and boards.
Supermarket
Your daily needs, just around the corner! The ADEG supermarket looks forward to seeing you.
Waschmaschine und Trockner
Washing machine and dryer
Wi-Fi
Connected everywhere! Enjoy free Wi-Fi throughout the villa (100 Mbit).
Direct booker
Booking directly pays off! Benefit from our best price guarantee and a snack basket with Zillertal specialties upon arrival.
Arrival and departure
Hey, welcome! We are delighted that you will be spending your vacation at Villa Emma. Check-in is possible from 4 p.m., and you can check out at your leisure until 9 a.m. If you arrive earlier, no problem—your luggage will be waiting for you safely at the villa.
Route planner: maps.app.goo.gl/SSpoVh9QPcmLcLc96
Doctor
Dr. Oliver Glaser, just a stone's throw (100 m) away at Dorfstraße 10. Telephone: +43 5283 2266.
Bank
The Raiffeisenkasse Stumm bank at Dorfstraße 17 is only 50 meters away.
Bank details
Please use the following details for payments:
Volksbank Schwaz, Fil. Zell am Ziller
IBAN: AT08 4239 0030 0013 5000, BIC: VBOEATWWINN.
CheckIn
Use our convenient Online Check-in to save valuable time upon arrival. Fill in your details in advance and start your well-deserved break right away.
Electric charging station
You can charge your electric car at our e-charging station in front of the villa (€0.35/kWh, 11 kW). There is also a Tesla Supercharger station in Stumm (approx. 500 m away, 4 charging stations, up to 250 kW).
Hair dryer
Hair dryer? Of course! You will find a hair dryer in all bathrooms.
Zillertal Golf Course - Uderns
With its 18 challenging holes, the Golfcourse Zillertal - Uderns offers a first-class golfing experience for players of all skill levels.
Pets
We love animals, but unfortunately we can only accommodate them in exceptional cases. Please inquire! For dog owners: the entire property is fenced in.
Kitchen equipment
Our kitchen? A dream! Fully equipped with state-of-the-art appliances and everything you need.
Emergency calls
In an emergency: Police (+43 59133), Fire department (122), Ambulance service (144)
122 Fire department headquarters
128 Emergency number for gas leaks
140 Mountain rescue
141 Emergency medical service
142 Telephone counseling
144 Ambulance service
147 Emergency service for children and young people
Wheel well
Your bike is safely stored away! You can also charge e-bikes in the bike room.
Smoking
For fresh air: Smoking is prohibited throughout the villa.
Key box
Your key is waiting for you in the ski room, just to the left after the six steps leading to the main entrance. We will send you the code for the key box by email a few days before your arrival.
Ski bus stop
Only 60 meters away! The bus takes you directly to the valley station of the Hochzillertal ski area.
Timetable as a PDF file- Skibus Stumm (Line 1, departure from Dr. Glaser station)
Ski rental
Skiing made easy! Ski rental Hochzillertal, just 50 meters away, offers you a 20% discount.
Tourism tax / Local tax
Tourism tax: €2.60 per person/day (children under 14 free).
Water
The drinking water at Villa Emma comes from local sources and impresses with its freshness and purity. Enjoy the natural, soft, and delicious water that flows directly from the tap. It is not only a treat for the palate, but also contributes to a healthy stay.
Dentist
Dr. Anna Jäger, only 50 meters away - Koflerweg 7a. Telephone: +43 5283 28874.
Enjoy your stay at Villa Emma!